Refrigerated van at an airport cargo hub

Rome Fiumicino · Italy and Europe

Urgent deliveries.
Under control.

Clearance, urgent delivery and temperature-controlled transport. Available every day, including public holidays.

24/7Availability
+25° / −20°Temperature
Door to doorWestern Europe
01 / The company

From Cargo City,
by our clients’ side.

Customair is a modern and dynamic organisation with operations bases in Rome Fiumicino and Milan Malpensa.

The dedication of our staff and the care we take in meeting every client’s needs distinguish Customair and keep the quality of our services consistently high.

UNI EN ISO 9001:2008NQA–UKAS certification stated in the company documentation
TAPA TSR Level 1Transport security certification
GDP PharmaGood Distribution Practice for pharmaceutical products
Operations office overlooking an airport cargo area
Operations bases · Fiumicino and Malpensa
02 / Services

Every shipment has a priority.
Ours is getting it there.

01
Urgency

Urgent deliveries

Our urgent delivery service is designed to minimise transit times. Routes are selected according to road safety and ease of travel, even when the safest route is longer.

Door-to-door service is available throughout Western Europe for any product requiring a constant temperature between +25°C and −20°C.

02
People and vehicles

Reliability

Customair delivers each service within the agreed time, method and conditions. Goods travel on our own vehicles, driven by dependable and highly experienced staff.

Our team is ready to leave for any European destination at any time and on any day, including public holidays, and can reach the destination within 24 hours of departure. Two drivers are assigned to longer routes, with stops planned in supervised areas.

Vehicle interior with two refrigeration units and a temperature recorder
03 / Cold chain

Temperature

The cold chain is maintained from collection to delivery using refrigerated vehicles. Hygiene, cleanliness and order are essential.

Refrigeration units maintain the selected temperature regardless of external conditions and vehicles are fitted with a second refrigeration unit. Temperature is documented by the onboard recorder and can be checked online at any time, together with vehicle location and route.

04 / Visibility

Continuous tracking

Location, route and temperature can be monitored throughout the journey. Constant oversight protects the goods and enables punctual delivery management.

Operator monitoring a delivery across Italy and Europe
Inspection of a refrigerated vehicle in a supervised area
03 / Security

Reliability.
Protection.

Operational reliability

This covers technical and operational aspects. Vehicles, routes and personnel are selected with care. The fleet uses modern, reliable trucks with both road-powered and independent operation.

Protection

This safeguards against unlawful acts, theft and robbery. Drivers and goods are protected through constant vehicle monitoring, alarm systems and satellite protection.

Every journey complies with road traffic and transport laws in force in Italy and in all countries travelled through.

04 / Contact

Let’s discuss
your shipment.

Customair Srl · VAT and Tax ID 07134731004

FCO registered and operations officeVia della Pisana 1443
00163 Rome (RM), Italy
+39 06 65011244+39 392 6661201fiumicino@customair.it
MXP operations officeMilan Malpensa Airport
21010 Ferno (VA), Italy
+39 06 65011244+39 392 6661201malpensa@customair.it
Milan registered officeVia del Gregge 100
21015 Lonate Pozzolo (VA), Italy
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